Question 1

How do I create an account?

Accepted Answer

Click the 'Register' button, fill in your details including name, email, phone number, and date of birth. You must be at least 18 years old to register. You will receive a verification email or OTP to confirm your account.

Question 2

How do I verify my account?

Accepted Answer

Go to Account Settings and upload the required KYC documents: a government-issued photo ID and proof of address dated within the last 3 months. Verification is typically completed within 24-72 hours.

Question 3

I forgot my password. How do I reset it?

Accepted Answer

Click 'Forgot Password' on the login page, enter your registered email address, and follow the instructions in the reset email. If you don't receive the email within 5 minutes, check your spam folder or contact support.

Question 4

Can I have multiple accounts?

Accepted Answer

No. Each person is allowed only one account. Creating multiple accounts violates our Terms of Service and will result in all accounts being closed and funds potentially forfeited.

Question 5

Can I change my registered email or username?

Accepted Answer

Username cannot be changed once set. To update your registered email, contact customer support with your KYC documents for identity verification. The change will be processed within 24 hours.

Question 6

How do I close my account?

Accepted Answer

Go to Account Settings > Responsible Gambling and select 'Close Account', or contact customer support. Any remaining balance can be withdrawn before closure. Note: closed accounts cannot be reopened.

Question 7

What payment methods are accepted?

Accepted Answer

We accept UPI, bank transfers, IMPS, Visa, Mastercard, and cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), Tether (USDT), and Litecoin (LTC). Available methods may vary by region.

Question 8

What is the minimum deposit amount?

Accepted Answer

Minimum deposit amounts vary by payment method and currency. Check the Deposit page in your account for specific limits applicable to your region and chosen payment method.

Question 9

How long do deposits take?

Accepted Answer

UPI and crypto deposits are typically instant. Bank transfers may take 1-24 hours. Card deposits are usually instant but may take up to 30 minutes during peak times.

Question 10

My deposit didn't arrive. What should I do?

Accepted Answer

First, check your transaction history in the payment app/wallet to confirm the payment was sent. If the payment was successful but not credited within the expected timeframe, contact support with the transaction reference/hash.

Question 11

Is there a deposit fee?

Accepted Answer

We do not charge deposit fees for most payment methods. However, your bank, payment provider, or blockchain network may charge their own transaction fees which are outside our control.

Question 12

Can I deposit using someone else's payment method?

Accepted Answer

No. All deposits must be made from accounts, cards, or wallets registered in your own name. Third-party deposits are prohibited under our AML policy and will be returned.

Question 13

How do I withdraw funds?

Accepted Answer

Go to your account, select 'Withdraw', choose your preferred payment method, enter the amount, and confirm. First-time withdrawals require KYC verification to be completed.

Question 14

How long do withdrawals take?

Accepted Answer

Crypto withdrawals are typically processed within 1 hour. UPI and bank transfers may take 1-24 hours. First-time withdrawals may take longer due to identity verification requirements.

Question 15

What is the minimum withdrawal amount?

Accepted Answer

Minimum withdrawal amounts vary by payment method. Check the Withdrawal page for specific limits. Amounts below the minimum must be accumulated before withdrawal.

Question 16

Why is my withdrawal pending?

Accepted Answer

Withdrawals may be pending due to: KYC verification not yet completed, security review for large amounts, active bonus with unmet wagering requirements, or processing queue during peak hours. Contact support if pending beyond 48 hours.

Question 17

Can I cancel a pending withdrawal?

Accepted Answer

Depending on the processing stage, you may be able to cancel a pending withdrawal from your transaction history. Once the withdrawal enters processing, it cannot be reversed.

Question 18

Why was my withdrawal rejected?

Accepted Answer

Common reasons include: KYC not completed, withdrawal to a third-party account, active bonus wagering not met, suspicious activity flagged, or insufficient balance. Check the rejection reason in your transaction history or contact support.

Question 19

How do I place a bet?

Accepted Answer

Navigate to the sport or event, click on the odds you want to bet on, enter your stake in the bet slip, review the potential payout, and click 'Place Bet' to confirm. Your bet is final once confirmed.

Question 20

Can I cancel a bet after placing it?

Accepted Answer

No, bets are final once confirmed and cannot be cancelled or modified. Please review your selections and stake carefully before confirming.

Question 21

How are bets settled?

Accepted Answer

Bets are settled based on official results from recognized data providers and sporting bodies. Settlement typically occurs within minutes of the event finishing. For cricket, results are based on the official scorecard.

Question 22

What happens if an event is abandoned?

Accepted Answer

If an event is abandoned, specific settlement rules apply based on the sport and market type. Generally, only markets that have been fully determined are settled; others are voided and stakes returned.

Question 23

What is the maximum payout?

Accepted Answer

Maximum payout limits (MPL) vary by sport, event, and market. These are displayed before bet placement. Winnings exceeding the MPL will be capped at the maximum limit.

Question 24

What does 'void' mean?

Accepted Answer

A voided bet means the bet has been cancelled and your stake is returned to your account. Bets can be voided due to event abandonment, pricing errors, rule violations, or markets offered in error.

Question 25

How does live betting work?

Accepted Answer

Live (in-play) betting allows you to place bets during an ongoing event. Odds update in real-time based on match events. There may be a slight delay between placement and confirmation. Markets can be suspended at any time during significant events (goals, wickets, etc.).

Question 26

Are the casino games fair?

Accepted Answer

Yes. All casino games use certified Random Number Generators (RNG) that are independently tested and audited by labs such as GLI, eCOGRA, and BMM. Each game displays its Return to Player (RTP) percentage.

Question 27

What if a game disconnects during play?

Accepted Answer

If you disconnect during a game round, the round will complete on the server. When you reconnect, any winnings will be credited to your account. If a server error causes the disconnection, the round is voided and your stake is returned.

Question 28

Can I play games for free?

Accepted Answer

Many slot and table games offer a demo or free-play mode. Live casino games require a real money balance. Look for the 'Demo' or 'Try Free' button on individual games.

Question 29

What are crash games?

Accepted Answer

Crash games (like Aviator, JetX) feature a multiplier that increases from 1x upward and can 'crash' at any random moment. You must cash out before the crash to win. If you don't cash out in time, you lose your bet. The crash point is determined by a provably fair algorithm.

Question 30

How do live casino games work?

Accepted Answer

Live casino games are streamed in real-time from professional studios with real dealers. You place bets through the interface while watching the action live via video stream. Results are determined by the physical game (real cards, real wheel), not RNG.

Question 31

What does 'Malfunction voids all pays' mean?

Accepted Answer

If a technical error occurs during a game round that affects the outcome, the round is considered void. Any bets placed during the malfunctioning round are returned. This is a standard industry rule to protect both players and operators.

Question 32

How do bonuses work?

Accepted Answer

Bonuses come with wagering requirements that must be met before the bonus amount can be withdrawn. For example, a 30x wagering requirement on a 100-unit bonus means you must wager 3,000 units before withdrawing. Check the specific terms of each promotion.

Question 33

Can I have multiple bonuses active?

Accepted Answer

Only one bonus can be active at a time unless otherwise stated in the promotion terms. You must complete or forfeit the current bonus before claiming a new one.

Question 34

Why was my bonus removed?

Accepted Answer

Bonuses may be removed if: the time limit expired, terms were violated (e.g., exceeding max bet), suspicious activity was detected, or you requested a withdrawal before meeting wagering requirements.

Question 35

What is wagering requirement?

Accepted Answer

A wagering requirement (also called rollover or playthrough) is the number of times you must bet the bonus amount before you can withdraw winnings from it. Different games contribute different percentages toward this requirement.

Question 36

Can I forfeit a bonus?

Accepted Answer

Yes. You can forfeit an active bonus at any time from your Account Settings. Upon forfeiture, the bonus balance and any winnings from the bonus will be removed, but your real-money deposits remain intact.

Question 37

How can I set deposit limits?

Accepted Answer

Go to Account Settings > Responsible Gambling tab. You can set daily, weekly, and monthly deposit limits. Reductions take effect immediately; increases have a mandatory cooling-off period (typically 24-72 hours).

Question 38

How do I self-exclude?

Accepted Answer

Go to Account Settings > Responsible Gambling > Self-Exclusion. Choose a period (24 hours, 7 days, 30 days, 6 months, or permanent). During exclusion, you cannot log in, bet, or deposit. Permanent exclusion cannot be reversed.

Question 39

Where can I get help for gambling problems?

Accepted Answer

Visit GamCare (gamcare.org.uk), Gambling Therapy (gamblingtherapy.org), Gamblers Anonymous (gamblersanonymous.org), or BeGambleAware (begambleaware.org) for free, confidential support. You can also contact our support team for guidance.

Question 40

What is a reality check?

Accepted Answer

A reality check is a periodic notification that shows you how long you've been playing and your net win/loss during the session. You can configure the frequency in Account Settings > Responsible Gambling.

Question 41

Can I reopen a self-excluded account?

Accepted Answer

For time-limited exclusions, your account automatically reactivates after the period expires with a 24-hour cooling-off. For permanent self-exclusion, the account cannot be reopened. Contact support for any queries.

Question 42

Is my personal data safe?

Accepted Answer

Yes. We use 256-bit SSL/TLS encryption for all data transmission and AES-256 encryption for data at rest. We are compliant with data protection regulations and never sell personal data to third parties.

Question 43

What is KYC and why is it required?

Accepted Answer

KYC (Know Your Customer) is an identity verification process required by gambling regulations to prevent fraud, money laundering, and underage gambling. You'll need to provide a photo ID and proof of address.

Question 44

How do I enable two-factor authentication?

Accepted Answer

Go to Account Settings > Security and enable 2FA. You can use an authenticator app (Google Authenticator, Authy) to generate time-based codes for each login. We strongly recommend enabling 2FA.

Question 45

Someone accessed my account without permission. What should I do?

Accepted Answer

Immediately change your password and contact support. We will lock your account, investigate the unauthorized access, and help you secure your account. Enable 2FA to prevent future unauthorized access.

Question 46

The website is not loading properly. What should I do?

Accepted Answer

Try clearing your browser cache, disabling extensions, or using a different browser. Ensure your internet connection is stable. If the issue persists, check our social media channels for any planned maintenance announcements or contact support.

Question 47

I'm experiencing lag during live games.

Accepted Answer

Live streaming quality depends on your internet connection. Try switching to a lower video quality, closing other applications using bandwidth, or connecting via WiFi instead of mobile data. A minimum 5 Mbps connection is recommended for live casino.

Question 48

My bet slip is showing an error.

Accepted Answer

Common causes include: odds changed since selection, market suspended, insufficient balance, or exceeding maximum stake. Refresh the page and try again. If the error persists, screenshot the error and contact support.

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